Common Causes of Box Office Problems
Some people report having problems with the PayPal interface whilst purchasing tickets through the GoldCoast Oceanfest Box Office.
If you get an error page when sent to PayPal the problem most likely stems from an existing cookie stored on your computer. Please follow the instructions below.
What Are Cookies?
Cookies are a feature of every modern web browser, such as Microsoft's Internet Explorer, Firefox and Netscape. They are not a security risk under normal use, but they are sometimes "turned off" or disabled.
They are used by web site authors to store information in a private location on your computer, for use only when browsing a web site. They are a required major feature of most shopping carts and other online applications. Keeping them enabled is recommended.
In order to purchase tickets through the online box office cookies need to be enabled (please see below).
Deleting Cookies / Clearing your Cache
In order to complete your order succesful you will need to clear your "temporary internet files" and delete the cookies and try again - instructions can be found here: http://www.microsoft.com/windows/ie/ie6/using/howto/customizing/clearcache.mspx
Enabling Cookies
Following the directions below to turn on "cookies" in your web browser. If you don't see your browser listed, please check your documentation to find out how to enable cookies.
Go to the "Help" menu and click "About..." to find out what web browser you are using.
For Internet Explorer 6 Users:
1. Open Internet Explorer 6
2. Go to Tools, Internet Options on the menu.
3. Click on the Privacy tab.
4. If you see "Custom", click the "Default" button to reset the settings.
5. The slider on the left should NOT be set to "Block All Cookies".
6. If you don't know which settings to put the slider on, put it on the "Medium" option.
7. Click Ok to exit the option window and then close Internet Explorer.
8. Cookies are now enabled in Internet Explorer!
For Internet Explorer 5 Users:
1. Open Internet Explorer 5
2. Go to Tools, Internet Options on the menu.
3. Click on the Security tab, and then the Custom Level button.
4. Look through the list for the section titled Cookies.
5. There should be two options in this section. Enable both of them.
6. Click Ok to save the settings, clicking Yes when it asks if you want to change the security settings for the zone.
7. Click Ok to exit the rest of the open windows and then close Internet Explorer.
8. Cookies are now enabled!
For Netscape Users:
1. Open Netscape.
2. Go to Edit, Preferences on the menu.
3. Click the Advanced link on the left side menu.
4. Click "Accept all cookies" under the Cookies section
5. Click Ok to exit the window and then close Netscape.
6. Cookies are now enabled!
