Please read the points raised below on how Oceanfest has addressed certain issues.
There are NO individual tickets for individual performances, you are purchasing a festival ticket.
- All sales are final. NO REFUNDS please do not ask as it is not comfortable for any of us.
- There will be no reissues for lost or stolen tickets.
- All under 16s should be accompanied by a ticket holding parent or guardian over the age of 21.
- Each adult may only be responsible for a MAX of 4 children.
- GoldCoast offers children under 6, discounted entry, as part of a family, although they still must have a valid ticket, for £6 + booking fee. (max 2 per family)
- If you are aged between 18 – 23 years we strongly recommend you bring proof of age to guarantee entry to the festival.
- As an anti-counterfeit measure tickets are NOT sent out in the post. An eTicket will be sent to the email address you supply when buying your tickets. Simply print this email and bring it with you to the event.
GoldCoast tickets are on sale online at www.goldcoastoceanfest.co.uk – Please encourage your friends and family to get in quick – Oceanfest is spectacular value for money, considering it is a 3 day festival with over 20 live acts.
BOX OFFICE AND ONLINE STORE
GoldCoast (UK) Limited (“GoldCoast”) is the owner and promoter of Events available on this web site. Purchase of paid bookings constitute acceptance of the terms and conditions contained herein.
- All products and services are subject to availability.
- GoldCoast reserves the right to refuse to trade with individuals whose credentials cannot be verified, including those living in countries where credit/debit card fraud is known to be active. GoldCoast will use discretion in these matters and the resultant decision will be final.
- Customers should refer to GoldCoast web site www.goldcoastoceanfest.co.uk for full & most recent information on the Event prior to booking.
- On successful confirmation of order, the contracts of sale is made between GoldCoast and the Customer and shall be deemed to incorporate these terms and conditions.
- Goods and services, together with VAT, are invoiced at the price prevailing at time of order as applicable. GoldCoast reserves the right to modify the prices from time to time.
- Confirmed orders will be acknowledged with a Confirmation e-mail via the automated Paypal system or our ticketing partners.
- Payment processing is performed via PayPal or our ticketing partners.
- GoldCoast via Paypal or our ticketing partners currently accept the following Credit and Debit Cards: MasterCard, Visa, Maestro, Switch and Delta.
- GoldCoast reserve the right to refuse to trade with any individual where fraudulent use of credit/debit cards is suspected as determined by GoldCoast, their Management, Employees or Agents acting on their behalf.
- GoldCoast reserve the right to refuse to transact with any Country or Countries where fraudulent use of credit/debit cards is considered by GoldCoast Management, Employees or Agents as excessive risk.
- Please ensure all card details are entered correctly on the order form as incorrect data will result in the credit/debit card being rejected for payment and can cause delays to the order fulfilment process.
- Payment is charged to the credit/debit card on confirmation of successful payment.
- Bookings can only be made in the name and address of the Card Holder; please ensure that the Invoice/Billing address is the same as the Card Holders.
- GoldCoast or its agents reserve the right to request additional identification or make any other reasonable request in respect of credit/debit card or address verification if deemed appropriate.
- The Customer must accept the Booking on delivery. Delivery is deemed to take place when the confirmation e-mail is sent whereupon the risks of loss or damage shall pass to the Customer.
- No physical tickets are dispatched.
- No refunds or exchanges of Booking.
- Booking confirmations lost, stolen, destroyed or invalidated will not be reissued and may deemed void.
- Bookings remain the property of GoldCoast.
- All ticketing enquiries must be made by e-mail to firstname.lastname@example.org. Please note that this email address is for booking enquiries only, any event information can be found at www.goldcoastoceanfest.co.uk.
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- No contract will subsist between You and GoldCoast for the sale by it to You of any ticket unless and until GoldCoast or our ticketing partners accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to You at the time GoldCoast or our ticketing partners sends the e-mail to You (whether or not You receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and You and GoldCoast irrevocably submit to the non-exclusive jurisdiction of the English Courts. GoldCoast reserve the right to use another court if elected.
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- A ‘manifest error’, as the term is used in these Terms & Conditions means, in relation to an incorrect price, a price quoted in error by GoldCoast which is more than 10% less than the price that would have been quoted had the mistake not been made.
- The events, performers and the timings advertised are subject to change without notice or liability. This includes the non performance of any talent or show, athletic or musical beyond the control of the Promoter. The ticket purchaser indemnifies the Promoter from all losses or claims in this regard and shall not seek compensation from GoldCoast on the basis of non performance of any scheduled or advertised talent or individuals appearance.
- Photographic, video or audio reproduction of all artists and talent is prohibited. Anyone using professional photography equipment must register with the organisers at the General Enquiries office and complete a media accreditation form.
- Ticket Holders consent to their inclusion in any official photographic, visual and/or audio content for the promotion of the festival now and in the future.
No refunds will be made, or other claims met, solely because:
- you have been refused entry or evicted from The Venue or are unable or choose not to attend the Event
- parts or all of The Venue are temporarily unavailable for any reason
- advertised events or performances do not proceed
- your ticket is lost or stolen
- the Event does not meet your expectations.
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